Region: United States
Updated: May 15, 2025
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These Purchase Terms and Conditions (“Purchase Terms”) shall govern each and every purchase and sale of goods or services from the Companies. “Company” and together “Companies” include Orderve by Gordon Food Service, Inc., InnoServ Solutions LLC, Halperns’ Steak and Seafood Company, LLC, Gordon Restaurant Market LLC, Glazier Foods Company, Perkins Paper, LLC, Gordon Food Service Store, LLC, Relish Works LLC, and any future subsidiaries or affiliates of each of the foregoing companies. It is a condition of this agreement and the purchaser of the goods (“Customer”) expressly agrees that the Customer shall look solely to the Company that provides the goods and services with regard to any matters relating thereto, and the rights and obligations of all other entities comprising the Companies hereunder shall not be affected thereby. In consideration of the goods and services provided hereunder, the Customers waives any legal right or other right to recourse from such other entities comprising the Companies in connection with any and all matters arising out of such transactions. Any defined terms used in these Purchase Terms but not defined herein, shall have the meaning given to such defined terms in the Customer Account Application submitted by the Customer (the “Application”).
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A Company may provide goods that it does not directly manufacture (“Indirect Goods”). The availability of Indirect Goods does not indicate an affiliation with or endorsement of any Indirect Goods or manufacturer of any Indirect Goods. Only the warranty, if any, provided by the original manufacturer of any Indirect Goods shall apply. For all other goods that are not Indirect Goods, only the written warranty made in a signed written agreement of such Company shall apply. EXCEPT AS EXPRESSLY SET FORTH IN THIS SECTION 2, THE COMPANIES EXPRESSLY DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR ARISING AS A RESULT OF CUSTOM, USAGE IN TRADE, OR BY COURSE OF DEALING WITH RESPECT TO ANY GOODS.
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Important Notice Regarding AI-Generated Product Descriptions. Please be aware that some product descriptions on Orderve may have been generated, in part, using generative artificial intelligence (AI) technology. While we strive for accuracy, these AI-generated descriptions are provided for informational purposes only and should not be solely relied upon when making purchasing decisions. We strongly encourage you to carefully review all product information, including images, ingredient lists, nutritional panels, allergen warnings, and any other details provided on the product page, prior to making a purchase. For the most accurate and up-to-date information, please refer to the product packaging itself. If you have any questions, please contact ordersupportorderve@gfs.com
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PRODUCT INFORMATION DISCLAIMER: Gordon Food Service does not represent or warrant that the nutrition, ingredient, allergen and other product information on our website is accurate or complete since this information comes from the product manufacturer and on occasion manufacturers may improve their products and update their labels. We recommend that you do not rely solely on the information presented on our website and that you consult the product's label or contact the manufacturer directly if you have a specific dietary concern or question about a product. Further, Gordon Food Service is not liable for copyright infringement with respect to any information, images, trademarks, or logos displayed above.
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PRICE DISCLAIMER: The price of goods or services offered by a Company may differ based on fulfillment method, ordering channel, location, or your particular contract with us. Even if you have a contract with GFS, that contractual pricing may not be available on certain ordering channels. For example, the price of goods may be higher or lower, so please check to see if you have the best price for you. The price of goods or services offered by a Company may not include delivery. If the price offered is not a delivered price, a separate delivery fee will be charged on the invoice. The price of goods or services does not include sales tax or any governmental assessments or fees that may apply. Unless the Customer is otherwise exempt, sales tax and governmental assessments or fees that may apply will be charged as a separate line item on the invoice. The Companies may charge, as a separate fee, a diesel fuel surcharge based on the average cost of diesel fuel. The Customer’s acknowledgement of a delivery of goods shall be an indication that Customer has accepted the goods and agreed to pay the full amount of the invoice for the goods. If payment by credit card is offered to Customer and Customer elects to pay a Company by credit card, the Company may, in the Company’s sole and absolute discretion, elect to assess a surcharge on such payments up to the maximum rate permitted by the applicable payment network rules and applicable law.
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Shipping is governed by the Orderve Shipping & Delivery Policy.
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Returns are governed by the Orderve Returns & Exchanges Policy.
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A Company may assign and/or sell any accounts receivable or indebtedness owed by the Customer and, in the event of such assignment and/or sale (or any subsequent assignment or sale) any claims, defenses, and counterclaims of every kind and description that the Customer has against the Company is waived as to any transferee, assignee or pledgee. Further, the Customer waives any request for demand for payment, notice of non‐payment, presentment, notice of dishonor, protests, notice of protest or any other notice or demand in connection with any account opened with a Company.
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The Companies are not liable for consequential, indirect, incidental, special, exemplary, punitive or enhanced damages, including, but not limited to, attorneys’ fees, lost profits or revenues or diminution in value, regardless of: (a) whether such damages were foreseeable, (b) whether or not the Companies were advised of the possibility of such damages, and (c) the legal or equitable theory (contract, tort, or otherwise) upon which the claim is based.
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If the Customer is a franchisee or member of a group purchasing organization (each, an “Organization”) and the Customer is purchasing from a Company under a written agreement between a Company and the Organization, then the Customer agrees to abide by and accepts all terms of such agreement as modified, amended or superseded from time to time.
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Any information or data accumulated by the Companies with respect to the goods or services supplied to the Customer (“Purchasing Information”) is owned by the Companies. The Companies retain all right, title and interest in the Purchasing Information. The Customer consents and authorizes the Companies to collect, process, use and share Purchasing Information for any lawful business purpose.
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By using Orderve.com or entering into the Application, Customer and any Guarantor expressly consent to each Company’s processing of data, including personal information, as set forth in the privacy policy posted at https://www.orderve.com/pages/privacy-policy and specifically in connection with personalized marketing communications. Customer and/or Guarantor may opt-out at any time by following the instructions on the marketing communication, sending an email to privacy@gfs.com, or visiting the Privacy Center on Orderve.com.
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All inventory of finished and unfinished proprietary goods or goods special ordered (or manufactured) for the Customer or goods not normally stocked, but brought into inventory to service the Customer, must be immediately purchased if the Customer ceases to use such goods or discontinues doing business with the Company stocking the goods.
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The Customer agrees that all actions or proceedings arising out of or related to the goods or services provided by a Company shall be litigated and subject to the venue of any court of proper jurisdiction that a Company selects in its service territory. The Customer consents and submits to the personal jurisdiction of any such court. To the extent permitted by law, the Customer waives any right it may have to change the venue of any litigation brought against the Customer and also WAIVES TRIAL BY JURY.
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In the event any provision of these Purchase Terms or the Application are held to be invalid, unenforceable or illegal, the other provisions shall remain fully enforceable. The terms and conditions of the Application may only be amended by a written instrument signed by the Companies and the Customer. These Purchase Terms may be amended by the Companies on one or more occasions by posting an amended and revised version at https://gfs.com/en-us/purchase-terms-and-conditions/.
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The goods purchased from the Companies may be subject to discounts, rebates, credits and/or other price reductions (collectively, “Discounts”) provided by one or more of the Companies to the Customer. The Company issuing the Discount will provide the Customer with a summary of any Discounts provided to the Customer and the Customer shall comply with any obligations to report and provide information concerning such Discounts in accordance with federal or state laws, or any agreements with third parties.