Shipping and Delivery Policy
Get ready to unleash some awesomeness! Our network of suppliers takes care of packing and shipping your order directly to you. Let's dive into the details so you know what to expect.
Order Processing: The Calm Before the Shipping Storm
Your order is usually prepped and ready to roll within 2 business days of when you placed it, and you'll get a shipping confirmation email within 24-48 hours.
Need to tweak your shipping address? Reach us ordersupportorderve@gfs.com within 24 hours of placing your order. After that, it's like trying to change lanes on the highway – tricky and maybe a little costly (you may be responsible for any reconsignment or redelivery fees).
Shipping & Delivery: Your Order’s Adventure Begins
We partner with various suppliers to bring you a wide selection of products. As a result, your order may ship from different supplier locations, and items may arrive in separate packages. No worries, though – you'll get a tracking number for each package so you can keep tabs on everything.
Ground shipping generally takes 1-7 business days. We appreciate your patience during busy holiday times, as deliveries might take a bit longer than usual. Ground shipping is available Monday-Friday for business addresses and 7 days a week for home addresses. Expedited shipping is available Monday-Friday.
We're currently keeping it domestic – no international shipping just yet. But who knows what the future holds?
Split Shipments
We try our best to send everything in one neat little package, but sometimes our suppliers have other plans. Because they're located in different places, your order might arrive in a few separate deliveries. Don't worry, you'll get a tracking number for each one.
Shipping Rates & Expedited Shipping:
Dry goods ship free! Want your stuff super fast? You can choose expedited shipping at checkout. Just a heads-up: You'll be responsible for the expedited shipping cost, which will be shown at checkout. Expedited shipping may not be available for every item.
Fresh & Frozen Food Shipments: Keeping it Cool
Perishable items need extra TLC (and super-fast shipping) to stay fresh. They're only available for Next Day or 2-Day delivery and ship on specific days of the week via UPS or FedEx. Shipping costs for fresh and frozen products are calculated and shown at checkout. Here's the shipping schedule:
- Ground: Ships Monday-Wednesday
- 2-Day: Ships Monday-Wednesday
- Next Day: Ships Monday-Thursday
Orders placed for refrigerated and frozen items will ship according to the above schedule. Freight charges for refrigerated and frozen products will be calculated and displayed at checkout.
Shipping Destinations: Where We Roll (and Where We Don't)
We ship to the contiguous United States – that's the lower 48. Unfortunately, we can't ship to Hawaii, Alaska, or California right now.
We also can't ship to PO Boxes, APO/FPO boxes, or Viabox addresses. You can ship to carrier store locations (like a FedEx Office or UPS Access Point), but each carrier only accepts packages at their own stores. So, make sure you choose a location that matches the carrier delivering your package. If the carrier can't access your address, they'll either drop it off at the nearest terminal or send it back to us.
Damaged, Missing, and Lost Items
Check your order as soon as it arrives. If anything is damaged, defective, missing, or lost, let us know within 2 business days at ordersupportorderve@gfs.com. Photos are super helpful!
For refrigerated/frozen items, check the temperature right away (USDA guidelines, you know the drill). If your package goes AWOL, we'll work with the carrier to track it down. This can take 1-3 business days. If it's officially lost, we'll make it right.
Packaging: Protecting Your Precious Cargo
Our suppliers are packing pros and do their best to keep your items safe. Sometimes the outer box might get a little dinged up in transit – it happens. We don't offer refunds or replacements just for packaging damage. But if the actual items inside are damaged, definitely let us know at ordersupportorderve@gfs.com, and we'll take care of it.
Order Pickups: No Can Do
We ship everything directly to you – no warehouse or store pickups, sorry!
Returns: Making Things Right
We handle returns on a case-by-case basis. Please contact us at ordersupportorderve@gfs.com for assistance.
Address Correction Fees: Oops!
If you accidentally give us the wrong address, and the carrier charges us a fee to fix it, we may have to pass that fee along to you. We'll let you know the amount before charging you.
Questions?
Hit us up at ordersupportorderve@gfs.com. We're here to help!
Disclaimer: Our shipping policy is subject to change, but we'll always keep you in the loop!