Return and Refund Policy

How to Report an Issue with Your Order

If something is wrong with your order, please let us know. Here's how our process works:

  1. Reach Out Promptly: Contact our customer service team as soon as you notice an issue. The sooner, the better! You can email us at ordersupportorderve@gfs.com.
    • For most issues, please contact us within two business days of receiving your order.
    • For temperature concerns with refrigerated or frozen items, you must contact us within one business day of delivery.
  2. Give Us the Details: Let us know what's going on by providing your order confirmation number and a description of the problem. To help us resolve the issue as quickly as possible, we may ask for a photo of the item.
  3. Request Review: We will review your request and work with you to find the best possible solution. If a return is necessary, our support team will guide you through the process.

Solutions: Replacements & Store Credit

  • Replacements Our primary goal is to get you the product you wanted. Replacements are typically offered for items that are damaged, defective, incorrect, or significantly different from the product description. We will work directly with our suppliers to get a replacement to you as quickly as possible, subject to availability and verification of the issue.
  • Refunds as Store Credit If a replacement is not possible or if you prefer a refund, we offer refunds in the form of store credit. This store credit is non-transferable, cannot be redeemed for cash, and does not expire. Additionally, Orderve.com does not charge a restocking fee.

    Please note, once an order has shipped, we are unable to offer a refund to the original payment type. Any refunds will be issued in the form of store credit.

Eligibility for Returns & Replacements

  • What's Typically Covered:
    • Damaged Items: The item arrived damaged in transit.
    • Defective Items: The item is not functioning as expected due to a manufacturing defect.
    • Incorrect Items: You received the wrong item.
    • Not as Described: The item you received is substantially different from its description on our website.
  • What's Typically Not Covered:
    • Change of Mind: We generally don't accept returns for items you simply decided you don't want anymore.
    • Misuse or Improper Handling: This includes accidental damage or not following care instructions.
    • Customizable Products: Due to their personalized nature, these items are not eligible for return unless they arrive damaged or defective.
    • Consumable Products: To ensure quality and freshness, consumable products are generally not eligible for return unless they arrive damaged or defective. Examples include food items, beverages, personal care items, batteries, office supplies, medical supplies, and household goods.

While these are general guidelines, we encourage you to contact us with any questions or concerns about your specific situation.Specific Policies

  • Damaged, Missing, or Incorrect Items Please inspect your order immediately upon receipt. If you find any issues, contact us within two business days. It's important to note that by signing the delivery receipt, you're confirming the shipment was received in good condition. We may not be able to provide compensation if missing items are not indicated on the receipt.
  • Refrigerated and Frozen Products Upon delivery, promptly check the internal temperature of these items to ensure they meet USDA food safety guidelines. If you have concerns, contact us within one business day.
  • Lost Shipments If your order tracking shows as delivered but you have not received it, please contact us. We will work with the carrier to locate the shipment, which can take approximately 1-3 business days. If deemed lost, we will provide a satisfactory resolution.

Disclaimer: This return and refund policy is subject to change at Orderve's discretion. Any updates will be posted on this page.

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