Help & FAQs

Orderve, powered by Gordon Food Service, is your one-stop digital marketplace for everything you need and anything you want to keep your foodservice business thriving. We specialize in trending and specialty items, offering a curated selection of artisanal ingredients, specialty foods, and state-of-the-art equipment to help you delight your customers and bring your A-game.

Orderve by Gordon Food Service is solely an online company. All orders placed on Orderve.com will be shipped directly to your door from one of our partnering suppliers. While Gordon Food Service does have store locations in the United States, our GFS Stores are not designed for customer pick up of Orderve.com orders.

Interested in reaching a broader audience and simplifying your operations? Partner with Orderve! You can benefit from our streamlined processes for onboarding, shipping, and marketing, and offer a comprehensive range of products. Provide everything customers need and anything they want through easy ordering and efficient fulfillment. To learn more and explore partnership opportunities, please visit https://www.orderve.com/pages/partner-with-orderve.

At this time, we currently do not have a supported app for Orderve.com.

At this time, we currently do not offer installation services for equipment purchases.

To place an order, please visit our website. Simply search for the items you want, add them to your shopping cart by clicking the "add to cart" button on the product page, and proceed to checkout. We do not accept orders via phone or fax at this time.

To track your order, you can use the tracking number provided in your shipping confirmation email. If you have an account, you can also log in on our website to check the status. If you need further assistance, please contact our customer service team at ordersupportorderve@gfs.com.

There is no minimum order requirement to purchase from Orderve.com.

Customers can fully cancel their orders directly on Shopify within 3 minutes of placing the order. After this window, we cannot guarantee that an order can be modified or canceled as orders are processed very quickly. If you need to request a change, please contact us immediately at ordersupportorderve@gfs.com. Once an order is shipped by the vendor, it cannot be cancelled.

You'll receive email updates for your order, including shipping confirmations and tracking information. Please ensure you provide a valid email address when placing your order.

At this time, we do not support text message updates for orders placed through Orderve.com.

You'll receive a copy of your order via email once your order is placed. If you have an account, you can access your order anytime in your "My Orders" section. Otherwise, please email ordersupportorderve@gfs.com to request a copy.

You can access your order history by having your information saved to your email account. To access your account, you will need to provide your email address and you will receive a code to access your information each time. If you checked out as a guest, your order history isn't accessible, but you can refer to the confirmation email sent when the order was placed.

We offer free standard shipping on all grocery and dry products. Fresh and frozen products are subject to calculated shipping charges, which will be displayed at checkout. Expedited shipping is also available for a fee.

We ship most orders via FedEx or UPS. For larger, palletized orders, we partner with Gold Coast Freight.

Your order will typically ship within 1-2 business days using UPS or FedEx. Once shipped, you can generally expect your package to arrive within 1-7 business days. Please allow extra time for holidays.

While suppliers aim to ship your entire order in one shipment, multiple shipments may be necessary if items are sent from different locations. If this occurs, you'll receive separate tracking information for each shipment.

We work with a variety of suppliers to offer a wide range of products. Sometimes, products in your order may ship from different locations, which results in multiple shipments and tracking numbers. This is normal and helps us get your order to you as quickly as possible.

Shipment and order delays will be proactively communicated via email from ordersupportorderve@gfs.com to keep you informed.

First, please use the tracking number provided in your shipping confirmation email. If you're still unable to locate your package, please contact our customer service team at ordersupportorderve@gfs.com for further assistance. For lost shipments, we will work with the carrier to locate it. If deemed lost, we will provide a satisfactory resolution.

We currently only ship within the United States, excluding California, Hawaii, or Alaska. If an order is mistakenly placed to these restricted regions, it will be cancelled and refunded.

All orders placed through Orderve will be shipped to their destination via our carriers. For safety and logistical reasons, customers cannot pick up orders from vendor locations or use their own shipping accounts.

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Returns are generally not accepted unless you received the wrong product or if it was damaged in transit. We cannot accept returns on consumable products to ensure their quality and freshness. If you're not satisfied, contact our customer service team at ordersupportorderve@gfs.com or use our live chat feature within 2 business days of receiving your order to determine the best course of action.

Please inspect your order upon receipt for any issues. If you find any damage, loss, or missing items, contact ordersupportorderve@gfs.com within 2 business days with a description of the problem. We may request photos to assist in resolving the issue. It's important to note that by signing the delivery receipt, you're confirming the shipment was received in good condition, and we may not be able to provide compensation if missing items are not indicated on the receipt.

No, Orderve.com does not charge a restock fee.

If a product is available, you can add it to your cart. Unfortunately, we often do not have an estimated date when an out-of-stock product will be available again.

Product details such as size, weight, and dimensions are typically available on the product page. If the information is not available, we may not have those specific details at this time.

If you can't find what you're looking for, our team is here to help. Just use our website's live chat feature or reach out to ordersupportorderve@gfs.com, and we'll do our best to track down the items you need.

While we don't currently offer custom products, we're actively working to introduce customization options in the near future. For customer printing solutions, you can visit GFSImpress.com.

While Orderve.com doesn't currently offer samples, we suggest opting for the smallest available pack size to test a product. For commercial customers, we can forward a sample request to the manufacturer for you; contact us at ordersupportorderve@gfs.com to inquire.

Orderve accepts all major credit and debit payment methods, including Shop Pay. All prices and transactions on our website are in US dollars.

Yes, your payment information is protected by industry-leading security standards, meaning your credit card details are encrypted and securely stored.

Your purchases will be taxed using the applicable sales tax rate for your shipping address. To place a tax-exempt order, you must provide proof of your state tax-exempt status via email to ordersupportorderve@gfs.com. Processing can take 7 to 10 days, and we are unable to provide tax refunds after an order has been placed.

You can sign up for our newsletter on our website to receive exclusive coupon codes and stay updated on the latest deals and new products.

Order Confirmation: This is sent immediately after you place your order and includes your order number, a list of items, and your shipping address.

Shipping Confirmation: This is sent once your order has shipped and contains your tracking number and a link to the carrier's website.

You can contact Orderve customer service through email at ordersupportorderve@gfs.com. Live chat support is also available from 8:00 AM EDT to 5:00 PM EDT. You can also send us an email via the forms on our "About Us" page.

For any technical error or troubleshooting, please reach out to ordersupportorderve@gfs.com. Our team will coordinate with Shopify to help resolve the issue.