Help & FAQs

Once your order is placed, we cannot guarantee that it can be modified or canceled. To request a modification, please contact us immediately at ordersupportorderve@gfs.com.

We understand that plans change! While we can't guarantee order cancellations once placed, we'll do our best to accommodate your request. Please contact us as soon as possible at ordersupportorderve@gfs.com.

At this time, we currently do not support text message updates for orders placed through Orderve.com

At this time, we currently do not have a supported app for Orderve.com

At this time, we currently do not offer installation services for equipment purchases.

To track your order, simply visit our website and log into your account. If you checked out as a guest you can also use the tracking number provided in your shipping confirmation email. If you need further assistance, please contact our customer service team at ordersupportorderve@gfs.com.

You'll receive a copy of your invoice via email once your order is placed. If you have an account, you can access your invoice anytime in your "My Orders" section. Otherwise, please email ordersupportorderve@gfs.com to request a copy.

Your order will typically ship within 1-2 business days using UPS or FedEx. To ensure timely delivery, your order may be shipped in multiple packages from different locations. You'll receive an email with tracking information for each package. 

Ground shipping generally takes 1-7 business days. Please allow extra time for holidays like Christmas, New Year's, Memorial Day, 4th of July, Labor Day, and Thanksgiving.

You'll receive email updates for your order, including shipping confirmations and tracking information. Please ensure you provide a valid email address when placing your order.

If you receive your order and find any items missing, please contact us within 2 business days so we can assist you. While we strive to prevent this, occasionally items may be lost in transit. In such cases, we'll work with the carrier to locate the missing items or secure reimbursement.

There is no minimum order requirement to purchase from Orderve.com!

If you receive your order and find any items missing, please contact us within 2 business days so we can assist you. While we strive to prevent this, occasionally items may be lost in transit. In such cases, we'll work with the carrier to locate the missing items or secure reimbursement.

It's important to note that by signing the delivery receipt, you're confirming the condition of the shipment as received. If you don't indicate any missing items on the receipt, we may not be able to provide compensation or replacements.

While suppliers aim to ship your entire order in one shipment, multiple shipments may be necessary in some cases. If this occurs, you'll receive tracking information for each shipment to keep you updated on delivery progress.

To view your order history, you'll need to have created an account on our website. If you checked out as a guest, unfortunately, your order history isn't accessible and can be found in the confirmation email sent when the order was placed.

We work with a variety of suppliers to ensure we can offer you the widest range of products and the best possible prices. Sometimes, products in your order may ship from different locations, which can result in multiple tracking numbers and emails. This is normal and helps us get your order to you as quickly as possible.

To place an order, please visit Orderve.com. We do not accept orders via phone or fax at this time.

We offer complimentary standard shipping on all grocery and dry products. Need your items faster? Expedited shipping is also available for a fee and receive your order in just a few days.

We currently only ship within the United States. We apologize for any inconvenience this may cause.

Your order will ship within 2 business days. You'll receive a shipping confirmation email with a tracking number to monitor your package's progress.

To track your order, simply visit our website and log into your account. If you checked out as a guest you can also use the tracking number provided in your shipping confirmation email. If you need further assistance, please contact our customer service team at ordersupportorderve@gfs.com.

We understand your concern. To track your order, please use the tracking number provided in your shipping confirmation email.

If you're still unable to locate your package, please contact our customer service team at ordersupportorderve@gfs.com for further assistance.

With the number of orders we process we are unable to ship orders using customer accounts.

We want you to be happy with every purchase! If you're not completely satisfied, we offer a convenient return policy to find a suitable solution. Simply contact us within 2 business days of receiving your order at ordersupportorderve@gfs.com or use our live chat feature. Briefly explain the issue (damaged item, wrong product, etc.) and our friendly customer service team will determine the best course of action.

View our Return Policy for more details.

Please inspect your order upon receipt for any damage, loss, or missing items. If you encounter any issues, please contact ordersupportorderve@gfs.com within 2 business days with a description of the problem. We may request photos to assist in resolving the issue.

If your shipment is lost, please contact ordersupportorderve@gfs.com and we will work diligently with the carrier to locate it. It can take approximately 1-3 business days to complete a trace of your product with carriers. If it is deemed lost, we will provide a satisfactory resolution.

We cannot accept returns on consumable products to ensure their quality, integrity, and freshness.

Orderve.com does not charge a restock fee.